Custom customer-support chatbots, powered by your APIs

Launch a customer-support chatbot built for your business.

Connect your product APIs and knowledge base to vectorbase. We provide the AI customer-support layer that answers questions, retrieves the right information, takes action through your APIs, and hands off to your team when needed.

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Acme Assistant

online

How do I update my workspace permissions?

Admins can update permissions from Settings → Members. You’ll need an Admin role to make changes.

Ask your knowledge base...

99%

customer satisfaction

Your 24/7 customer support agent

Answers that resolve issues, not just questions.

Turn your existing knowledge into a support teammate that can understand intent, cite the right source, guide troubleshooting, and hand off complex cases to your team.

Product support

Example conversation

How do I reset my workspace API key?

Support agent
Open Settings → API Keys, select the key, then choose Rotate secret. Your existing key stays active until you confirm the change.

Source: API key management · 98% confidence

Troubleshooting

Example conversation

My webhook keeps returning a 401. What should I check?

Support agent
Let’s narrow it down: verify the Bearer token, confirm the endpoint is enabled for your environment, and check that your server is reading the Authorization header.

Source: Webhook authentication · 94% confidence

Smart escalation

Example conversation

I was charged twice for my subscription.

Support agent
I can help route this to billing. I’ve collected the conversation context so a specialist can review it without making you repeat yourself.

Escalated to Billing · Priority high

Answers from your trusted sourcesHuman handoff for edge casesBranded to match your product

What you get with vectorbase

Everything you need to ship helpful support.

Everything you need to build an assistant people trust, without stitching together five different tools.

Production-ready RAG

Ground every support answer in your docs, help center, policies, and product knowledge.

Explore feature

Customer support agent

Give customers instant, on-brand answers 24/7, with escalation when a human is needed.

Explore feature

Reports that explain everything

Track resolution rate, unanswered questions, citations, latency, cost, and satisfaction.

Explore feature

How your support chatbot works

Launch once. Learn from every answer.

A thoughtful workflow for teams that care about quality as much as speed.

Connect your sources

Upload PDFs, docs, and support content. Namespaces keep every tenant’s knowledge isolated.

Tune your retrieval

Test queries in the playground, inspect citations, and adjust top-k without guesswork.

Embed your assistant

Add a lightweight chatbot to your product with your brand, your prompt, and your API key.

Measure what matters

Access reports for usage, latency, costs, retrieval quality, and customer satisfaction.

Visibility by default

Know why your assistant works.

Reports turn every interaction into a signal. See where users get answers, where retrieval misses, and what to improve next.

Tenant-safe by design.Keep workspaces, keys, and data cleanly separated.
Fast enough for real products.Monitor response times and token spend at a glance.
Citations users can trust.Make sources visible and answers verifiable.

Knowledge performance

Last 30 days

99.1%

satisfaction

218ms

avg latency

94.8%

answer rate

Questions, answered

Start with confidence.

vectorbase is an end-to-end knowledge layer for teams building reliable AI assistants with retrieval-augmented generation.

Give customers answers, not waiting rooms

Turn your APIs into a helpful support experience.

Build a more useful assistant with the infrastructure your product should have had from day one.

Start building for free